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Streamline patient care with the Technology Specialist Training Program

August 2025

Is your busy schedule making it a challenge to expand patient access, maintain staff morale and deliver the highest quality of care?

Filling your schedule is important — but prioritizing high-value appointments ensures you’re not just busy, you’re truly productive. And while hiring a licensed professional may not be feasible, a Technology Specialist can really make a difference.

A Technology Specialist can streamline the patient experience by assisting with walk-ins, routine follow-ups, and patient education.  This results in improved patient flow, decreased wait times, and creates availability for additional revenue-generating opportunities.

By incorporating a full-time Technology Specialist into a team approach for patient-centric care, a practice can reduce staffing costs, enhance productivity, and provide an elevated level of care.

Depending on a practice’s size and patient volume, a Technology Specialist can save a licensed professional 3-5 hours per day, all while increasing access to care.

As an Inner Circle member, you have exclusive access to the Technology Specialist Training Program. 

This 4-part, self-paced course equips your team with the skills to:

  • Troubleshoot hearing aid tech & connectivity
  • Support patients with confidence
  • Free up provider time for clinical care

This program includes access to e-learning modules, a personal workbook, live office hours, and optional coaching.

To learn more about how this program can help you to enhance access to care, improve patient satisfaction, and increase practice efficiency, go to the Technology Specialist Training Program on the Inner Circle Dashboard.

  • Laurie Daley is a Senior Practice Services Manager at Sonova. Prior to joining Phonak in 2012, Laurie practiced as a clinical audiologist in central Massachusetts. As part of the Phonak outside sales team, she has shared her passion for helping patients on their journey to better hearing with her customers and the team she led as Region Director. In her current role, Laurie continues to work with hearing healthcare providers to deliver an exceptional patient experience, and to thrive & grow in an ever-evolving industry.