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Improve the patient experience & generate additional revenue with OtoSet

April 2024

More than 35 million Americans, including one-third of the senior population, are affected by impacted earwax. Symptoms include conductive hearing loss, pain, vertigo, tinnitus, itching, and coughing. Approximately, 60-70% of all damaged hearing aids sent in for repair are simply clogged with earwax or degraded by organic materials. The earwax removal procedure is quite common but has seen little innovation over the last 200 years.

Let’s face it, a patient with impacted wax can wreak havoc on a schedule. If you have chosen not to perform cerumen management in your office, this means referring a patient out and rescheduling. If you’re lucky, you’ve only delayed treatment and revenue, not lost the patient completely. Today, patients expect an enhanced experience and the risk of that patient going elsewhere is real without the convenience that comes with all their services being completed the same day.

If you’ve chosen to perform cerumen management in your practice, you know that wax removal is messy and far from a relaxing experience. Often, the earwax needs to be softened, and the patient may still be sent home, and scheduled to return in few days. Both of these scenarios are cumbersome and do not provide the best patient experience.

OtoSet® by SafKan Health is the first automated and FDA-cleared ear cleaning device for clinical use. At the push of a button, irrigation and micro-suction technology combine to automatically break down and remove impacted earwax for a quick, safe, effective, and mess-free procedure.

OtoSet® allows healthcare professionals to reduce referrals and opportunities lost. Providers will create further trust with patients and an enhanced experience with the FDA-cleared OtoSet® Ear Cleaning System.

The OtoSet®:

  • Reduces time spent on cerumen removal.
  • It is safe and effective.
  • Reduces the number of hearing aids being sent in for repair due to cerumen
    build-up.
  • Creates an additional revenue stream for your practice.

There are 3 ear cleaning system options to choose from, as well as a charger, stand, thermometer, and kettle included as accessories. The product comes with a 1-year warranty and no additional hardware or software is required.

To learn more, check out the Inner Circle dashboard, go to Marketing and Business services page, and drop OtoSet into your cart. We will get you connected with Safkan and they will help support your patients with an improved wax removal journey.

  • Laurie Daley is a Senior Practice Services Manager at Sonova. Prior to joining Phonak in 2012, Laurie practiced as a clinical audiologist in central Massachusetts. As part of the Phonak outside sales team, she has shared her passion for helping patients on their journey to better hearing with her customers and the team she led as Region Director. In her current role, Laurie continues to work with hearing healthcare providers to deliver an exceptional patient experience, and to thrive & grow in an ever-evolving industry.